Terms and conditions
The customer should read the general terms and conditions for internet sales before he/she place an order in our website. By every order would he /she explicit get asked to confirm that he/she accepts these conditions otherwise he/she cannot complete the order.
Identification of the vendor
Brialmontlei 77, 2018 Antwerp-Belgium
VAT NR: BE 0833 204165
Terms and conditions for the sales of jewelry products in this site.This service is being operated through NTHEO BVBA (Ntheo bvba andwww.ntheo.net individually and together in this Agreement as “we”,“us”, “ours”).
Only the current conditions of sale are applicable for the internet sales by Ntheo bvba to the end users. All other conditions, even these resumed on the order form of the buyer are excluded. Ntheo may at any time make changes to these terms and conditions. On current contracts, however, remain the conditions applicable at the time of the conclusion of the sale.
Any dispute is subject to Belgian law. Only the courts of Antwerp are competent to resolve any disputes.
1 The contract between you and us:
The overview of the products and their description on www.ntheo.net commonly found, does not constitute an offer. It is therefore not sufficient to fill in the order form in the website NTheo to make a sale. Only when NTheo receives the payment, the sale is closed. Ntheo reserves the right to request additional information for the safety and security of customer and failing that to refuse execution of the order.
Once payment is received, you will receive an order confirmation via email to the address specified by you. Our acceptance of your order takes place when the products are dispatched unless we notify you that we do not accept your order according art.3 here below.
The acceptance ofyour order brings a legally binding contract between the two Parties. Only adults (persons aged 18years or older) are entitled to enter into legally binding contracts with the result that they are the only people who are entitled to transactions via this website.
For individuals who are unable to perform legally binding contracts it is forbidden to order products through this website.
The purchase agreement is concluded with the entire payment for the order. After full payment of purchase, the ownership of the goods shall be passed to the customer as well as the risk of loss or damage.
2 Prices,delivery and promotional codes
2.1 The prices that you pay for the goods are indicated in our website.
2.2 All our prices are indicated in Euros and are inclusive VAT. You will be charged and invoiced in Euros. NTHEO commits to keep his prices up to date, but the prices on the website have only an informative value. It is possible that the price on the website is different than the price of the shopping cart only the price of the shopping cart is binding.
2.3 We can offer from time to time special deals or promotions (either directly or through third parties) which may apply in respect of all or certain specified, purchases through this website. Such special deals or promotions can only be applied to the purchase of the full price of products and may not be used in conjunction with other offers or discounts.
2.4 Delivery Charges
We shall deliver the products that you have ordered from us to the address given during your purchase on our website. It’s your responsibility to communicate the correct address and that there is somebody to receive and sign for the delivery of the goods from the delivery service used.
All of our orders are shipped by BPOST.
Shipments above 350€ are free of charge within BENELUX and Europe I. For Europe II shipments above 1000€ are free of charge.
Under the above mentioned amount the rates are:
- Belgium 14€
- Europe I (Germany, United Kingdom, France, Luxemburg, Netherlands) 24€ BPOST
- Europe II (Austria, Bulgaria, Cyprus,Denmark, Czech Republic,Croatia, Estonia,Finland, Greece, Hungary,Ireland,Ierland, Finland, Isle of Man(UK), Monaco, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia,Slovakia, Slovenia, Spain, Sweden, Malta) 41€ BPOST
For products of high value we take an insurance. This amounts 1% of the total purchase amount with a minimum of 10€. You can choose not to take an insurance but we are not responsible for eventual damage, loss, or theft.
You will be the owner of the goods that you have ordered when these are delivered to you. Once the goods are at your possession you have to keep them at your own risk and we are not responsible for an eventual damage, loss theft or destruction.
If for any reason your order is send back to us, you are responsible for the extra charges of reshipment of the goods.
2.5 Delivery period
We are a company that is specialized on creating ideas and concepts and the realization of these.We have products in stock but our core business is bespoke jewellery.
Stock items- In principal the products that are in stock, once you order , you will receive our acceptance and confirmation of your order via email and we will ship these products within 10 working days after your order.In case that these goods are not in stock we will notify the date of delivery. In case of a cancellation of your order we will refund the sum of your purchase to your account within 30 days of your cancellation.
Bespoke jewellery- For bespoke jewellery the delivery period is two to four weeks after our acceptance and confirmation of your order.
Urgent orders-For products that you would like to have for a special occasion we can shorten our delivery period. This period is announced and agreed together with the customer.
Rings made on size- For rings greater than size 58 for women; and 62 for men will be an additional charge of 25€. The delivery period for these items are 2 weeks.
3. Right to cancel your contract
1. You can cancel your contract with us at any time if you meet on the conditions specified in article 3 (see below), and that till the fourteenth calendar day after the day that the ordered jewellery was delivered. You do not have to give any reason for your cancellation, and they are no penalty linked to your cancellation.
3. Your right to cancel your contract with us is subject to following provisions:
a) You have not wear or use the jewellery and they are not damaged.
b) You did not remove nor damaged the safety label.
c) The jewellery are returned in the original packaging.
d) You contact us within 14 days after receiving the jewellery and you received a “return authorization code”.
e) Bespoke or personalized jewellery, which due to their unique nature in any case can not be exchanged or returned.
f) Rings which are ordered not in current sizes (>58 size for women, >62 size for men) can not be returned or exchanged in any case.
4. Once you have notified us know that you are cancelling your contract with us, any sum that was debited from your card will be credited to your account as soon as possible with a maximum of thirty days after we have received the jewelry UNDER THE CONDITION that the goods in question were returned under the conditions described above.
5..If the jewelry are not returned as mentioned above or are not fulfill the above mentioned provisions we shall be entitled to deduct the direct costs of recovering the goods from the amount credited to you.
4. Cancellation by us
4.1 We reserve the right to cancel the contract if:
4.1.2 You live in acountry that we do not deliver
4.2 one of more of our jewellery that you have ordered are not indicated correct through an typographical mistake or negligence.
4.3 You are informed by email or by phone from one of our co-workers for our cancellation of your order and the debited sum will be credited to your account as fast as possible and within maximum 30 days of your order. We shall not be obliged to pay any additional compensation for the disappointment that you have suffered.
5.1 If the delivered jewellery by NTHEO bvba are not the ones ordered by you or they are damaged or defective or the delivery is of an incorrect quantity, we shall not have liability to you, unless you notifyus by email within 14 days after the goods were delivered to you.
5.2 If you do not receive goods ordered by you within 7 calendar days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at our contact address of the problem within 14 calendar days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
5.2.1 to make good any shortage or non-delivery; or
5.2.2 to replace any goods that are damaged or defective; or
5.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
5.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause. 5. 2.3 above.
5.4 Notwithstanding the foregoing, nothing in these conditions meant any rights you may have as a consumer under applicable loca llaw or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for reduce death or personal injury resulting from our negligence.
5.5 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Bpost.
Unless otherwise expressly stated in these Terms, all notices from you to us have to happen in writing and / or email to our contact address: email@example.com, Ntheo bvba, Brialmontlei 77, 2018 Antwerp. General communications from us will be displayed on our website from time to time.
Each transaction is deemed to be completed within Belgium and will therefore be treated and interpreted by and in accordance with Belgian law. The terms of this charter (and any dispute, controversy, proceedings or claims of any kind whatsoever with respect to them), is treated and interpreted in accordance with Belgian law and the Belgian courts shall have exclusive jurisdiction in connection therewith.
NTHEO bvba is the solely proprietor of www.ntheo.net. All trademarks, product names, and company names or logos placed in this document are property of their respectively owners.
No permission is given by us in relation to the use of these marks, photographs, product names or titles or copyrights and such use may constitute an infringement of the copyright.
9. Our VAT number
Our VAT number is BE 0833204165
10. Events beyond our control
We are not in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or it is not due to circumstances beyond its reasonable control, including, without limitation, strikes, lockouts and other industrial disputes , breakdown of systems or network access, flood, fire, explosion or accident.
11. Our rights
We reserve the right to revise and change the Terms and Conditions from time to time . For any use of our Website (or part thereof) you wil be deemed to accept such changes. It is your responsibility to check regularly and determine whether the conditions are changed. If you do not agree to a change in the terms and conditions then you must immediately stop using this website.